Help Center

Scarab Rust Help Center

Got a question about the community, our servers, or your account? Start here. If you can't find what you need, jump into our Discord and open a ticket.

Account and Linking
How do I link my account?

Head to scarabrust.com/link/ and follow the steps. We're also adding an in-game /auth command soon, so linking will be even easier straight from the server.

Why does my display name look different?

Your display name on the site and in game follows whatever your Discord name is set to. Change it on Discord and it'll update with you.

Do I need to link my account to play?

You don't need to link just to join a server, but linking unlocks a lot, including clans, some kits, and keeping your identity consistent across our site and Discord.

Servers and Wipes
What servers do you run?

A 2x survival server and an Aim Train practice server. Regions, wipe times and live status for each are on the servers page.

When do you wipe?

Every Friday at 17:00 GST. Times are shown in your local timezone wherever you're looking, so check the server info for what that means for you.

How do I connect?

Easiest way is the Connect button on our site. You can also search Scarab in the in-game server browser, or connect directly using the server IP.

What anti-cheat do you run?

We run our own anti-cheat. We do not discuss how it works. What we publish is the outcome: every ban goes on the public ban record.

Ranked
How does ranked work?

Ranked is Elo based. Win fights, climb rank. Lose them, drop rank. Simple as that.

What's the difference between Facechecks and Scrims?

Facechecks are fast, close-quarters PvP, quick fights that test your reflexes. Scrims are round-based and longer, more about strategy and consistency over a full match.

Do I need to sign up for the leaderboard?

Nope. As soon as you play, you're on it automatically.

Why can't I find certain players on the leaderboard?

Banned players and staff are hidden from the leaderboard, so you won't see them listed even if you know they've played.

Clans
How do I create a clan?

You can create one on the site or in game. Either way works.

Do I need to be linked to join or create a clan?

Yes, your account needs to be linked first.

How do clan invites work?

If someone invites you, you'll see it in your inbox the next time you log in.

Store
How do I pay?

We use PayNow.gg, which supports over 120 payment methods, so you've got plenty of options.

What's the difference between one-time and subscription items?

Everything in the store is clearly labeled as either one-time or subscription, so you always know exactly what you're buying before you check out.

Can I gift something to a friend?

Yes, gifting is done using the recipient's SteamID.

How do I claim what I bought?

Type /kit in game and claim it there.

Do my kits disappear after wipe?

No, kits carry over wipes. Once you've got it, it stays with your account.

Rules and Bans
Where can I read the rules?

Full rules are posted on our site and in our Discord.

Is scripting allowed?

No. Scripting counts as cheating, same as any other cheat.

How do I know if I'm banned?

Try logging in or joining the server. If you're banned, it'll tell you.

How long do bans last?

The duration is stated directly on the ban itself, so check there for specifics.

Will you PC check me?

No, we never do PC checks.

Can I pay to get unbanned?

No. We never charge anyone to remove a ban. If someone asks you for money to unban you, that's not us.

Who's responsible for my account security?

You are. Keep your login and Steam account secure on your end.

Reporting Cheaters
How do I report someone?

Use F7 in game to report them, and open a ticket with us so we can follow up properly.

Should I call them out in chat?

Please don't. Calling someone out in chat doesn't help and can tip them off. Report it and let us handle it.

How do you investigate reports?

We spectate suspected players and gather our own evidence before taking action. We don't just act on accusations alone.

Can I get my loot back if someone cheated and got banned?

If you've got a clip showing the loss and the cheater ends up banned, you may be able to get your loot back.

Does paying give someone an advantage when it comes to bans or reports?

No. We treat everyone the same regardless of whether they've spent money with us.

Still stuck?

Reach us directly

Also available in: English العربية
Need a hand?

Open a ticket and we'll take it from there

Real support from a team that actually plays the game.