Help Center Answers, not tickets

Scarab Rust Help Center

Got a question about the community, our servers, or your account? Start here. If you can't find what you need, jump into our Discord and open a ticket.

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Account and Linking

Head to scarabrust.com/link/ and follow the steps. We're also adding an in-game /auth command soon, so linking will be even easier straight from the server.

Your display name on the site and in game follows whatever your Discord name is set to. Change it on Discord and it'll update with you.

You don't need to link just to join a server, but linking unlocks a lot, including clans, some kits, and keeping your identity consistent across our site and Discord.

Servers and Wipes

We run a 2x server, with an AimTrain server coming soon. Both are hosted in the UAE.

Every Friday at 17:00 GST. Times are shown in your local timezone wherever you're looking, so check the server info for what that means for you.

Easiest way is the Connect button on our site. You can also search Scarab in the in-game server browser, or connect directly using the server IP.

We run multiple layers of anti-cheat, including a custom one we built ourselves, on top of standard protections. We take cheating seriously.

Ranked

Ranked is Elo based. Win fights, climb rank. Lose them, drop rank. Simple as that.

Facechecks are fast, close-quarters PvP, quick fights that test your reflexes. Scrims are round-based and longer, more about strategy and consistency over a full match.

Nope. As soon as you play, you're on it automatically.

Banned players and staff are hidden from the leaderboard, so you won't see them listed even if you know they've played.

Clans

You can create one on the site or in game. Either way works.

Yes, your account needs to be linked first.

If someone invites you, you'll see it in your inbox the next time you log in.

Store

We use PayNow.gg, which supports over 120 payment methods, so you've got plenty of options.

Everything in the store is clearly labeled as either one-time or subscription, so you always know exactly what you're buying before you check out.

Yes, gifting is done using the recipient's SteamID.

Type /kit in game and claim it there.

No, kits carry over wipes. Once you've got it, it stays with your account.

Rules and Bans

Full rules are posted on our site and in our Discord.

No. Scripting counts as cheating, same as any other cheat.

Try logging in or joining the server. If you're banned, it'll tell you.

The duration is stated directly on the ban itself, so check there for specifics.

No, we never do PC checks.

No. We never charge anyone to remove a ban. If someone asks you for money to unban you, that's not us.

You are. Keep your login and Steam account secure on your end.

Reporting Cheaters

Use F7 in game to report them, and open a ticket with us so we can follow up properly.

Please don't. Calling someone out in chat doesn't help and can tip them off. Report it and let us handle it.

We spectate suspected players and gather our own evidence before taking action. We don't just act on accusations alone.

If you've got a clip showing the loss and the cheater ends up banned, you may be able to get your loot back.

No. We treat everyone the same regardless of whether they've spent money with us.

Still stuck?

Reach us directly

Also available in: English العربية
Need a hand?

Open a ticket and we'll take it from there

Real support from a team that actually plays the game.